Shipping

 

Australian Delivery Locations

  • Orders placed before 1pm AEST are generally dispatched the same day for delivery within 1-2 business days to Australian cities. Regional areas may take 1-3 business days. 

  • Orders over $300 are delivered free. A flat rate of $15 per order is charged for orders under $300. 

  • Consider delivering to a business address if you are not likely to be home. If the order cannot be signed for at the delivery address a note will be left in the letter box and the order redirected to the local post office. If an email address is provided when ordering tracking details and an invoice will be emailed when the parcel is dispatched. You will be able to follow the parcels progress via the link to the courier and if you are not home you will be able to find out which post office your parcel is being held (usually its the closest to you) incase the note cannot be located. Please collect the parcel from the post office promptly as it will only be held for 2 weeks before its returned to us as unclaimed. 

  • Note. Couriers will not call prior to deliver to arrange times to meet. Parcels cannot be redirected again after they arrive at the post office and refunds will only be made when the goods are returned to us in Burwood. Please note we cannot request parcels be returned to us from the post office once they are redirected. The parcel will only be returned when unclaimed after 2 weeks. It is at our discretion to refund only the value of the goods and not the freight under such circumstances.

 

Overseas Delivery Locations

Important. 

  • It is the customer's responsibility to check if there are any customs duties or applicable local taxes when the goods arrive in your country, we will not be liable for these charges.
  • No GST is charged on export orders but our export prices is the same as our local GST inclusive prices
  • If the order is not cleared by customs at the destination country, AllergEnd reserves the right to withhold the freight costs it incurred in shipping the items to your country and the cost to the have the order returned back to Australia. These costs can be substantial so it is in the customer's best interest to pay any applicable local taxes.
  • Please make sure that you choose the correct size covers for your country as some countries standard sizes differ from Australia. If the cover is a little big it will still perform perfectly well, too small and it just won't go on!
  • We can ship to most countries. Note. We do not ship to some international destinations.

  • Orders over $300 are delivered free. A flat rate of $15 per order is charged for orders under $300.

Common places we ship and approximate delivery times/tax information 

(We take no responsibility for the accuracy of the information below)