AllergEnd Plus FAQs

Q. What is a dust mite cover?

A. Dust mite covers completely encase the mattress, pillow and quilt on all sides to stop dust mites and mite faeces (allergens) from entering or exiting the bedding. The covers zip up and the special fabric blocks mites and allergens. The covers are hot washable as mites may survive cold washing. Dust mite covers are sometimes called encasements or dust mite encasings.

Q. Should normal bed sheets/linen be placed over the AllergEnd Plus covers?

A. Yes, place normal bed sheets and decorative quilt covers over the top of the AllergEnd Plus protective covers on the mattress, pillow and quilt. Wash normal bed linen at least once a week.

Q. Why are my covers so large when new out of the packet?

A. The AllergEnd Plus covers are designed to shrink and as such are manufactured deliberately large to account for this. All the sizes published are after the shrinkage has taken place which mostly occurs after the first hot wash and tumble dry. The great majority of the shrinkage is achieved when tumble dried after washing. Please be aware that the full shrinkage may not always be achieved and a slightly large cover in no way effects the allergen barrier performance or comfort.

Q. Should the covers be washed before fitting the first time?

A. It is a personal preference whether you wash the covers first. Please be sure to measure the mattress, pillow and quilt prior to purchasing to ensure that the covers fit before washing. They cannot be returned or exchanged after washing. 

Q. How often do the AllergEnd Plus covers need washing?

A. Our AllergEnd Plus covers need hot washing @ 60 degrees every 8-12 weeks. They can also be tumble dried if required. Tip....Why not add a "Time to Wash AllergEnd Plus Covers" calender reminder for every 8 weeks so its not forgotten! In the case of the EasyCare system the EasyCare fitted sheet should be washed with the quilt and pillow covers every 8-12 week but mattress cover only needs washing every year. 

Q. How long do the AllergEnd Plus covers last? 

A. Replacement should be considered after about 10 years or more. 

Q. What does the Four Year Warranty cover?

A. Our four-year warranty covers faulty workmanship and materials. This includes fabric faults, zip failures and seams. It does not cover holes created by abuse, undue wear and tear or as a result of the fabric being unduly forced. Please be careful opening the packaging with sharp objects such as scissors or knives.

In the unlikely event of a warranty claim, please contact us for instructions on how to have the product assessed. It is the customer's responsibility (and at the customer's cost) to return the item to us for assessment. We will then make a judgment regarding the validity of the claim and if the item should be replaced or repaired.